Chapter 1: Communicate Professionally Within a Health Care Setting

• Interact professionally with clients, families, and coworkers
• Display appropriate verbal and nonverbal communication skills in the health care setting
• Establish therapeutic relationships with clients and their family members
• Respond to clients exhibiting disruptive behaviors
• Respond to aggressive behavior
• Establish effective working relationships with supervisors and peers
• Demonstrate effective reporting and documentation
• Assist clients to meet spiritual needs
• Adapt care and communication to meet the psychological needs of the aging client
• Demonstrate empathy for the emotional needs and mental health of diverse clients
• Apply effective coping strategies

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Chapter 2: Demonstrate Professionalism in the Workplace

• Function within and uphold the ethical and legal responsibilities of the nursing assistant
• Carry out assignments
• Develop job-seeking and keeping skills
• Protect rights of clients
• Treat all clients respectfully regardless of social, ethnic, or religious background
• Apply strategies to cope with caregiver stress
• Differentiate the nursing assistant role in a variety of health care settings

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Chapter 3: Maintain a Safe Health Care Environment

• Maintain a safe, clean, comfortable, therapeutic environment
• Respond appropriately in emergency situations
• Perform airway clearance maneuver
• Apply principles of body mechanics
• Demonstrate safe use and maintenance of equipment and supplies
• Make an occupied and unoccupied bed

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Chapter 4: Adhere to Principles of Infection Control

• Discuss principles of medical asepsis for client and personal safety
• Describe methods to prevent blood-borne pathogen transmission
• Apply principles of standard and transmission-based precautions and infection prevention

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Chapter 5: Provide for Personal Care Needs of Clients

• Provide for personal grooming and hygiene
• Assist with nutrition and fluid needs
• Assist client with bowel and bladder elimination
• Maintain a urinary catheter
• Assist client with bowel and bladder retraining

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Chapter 6: Provide for Basic Nursing Care Needs

• Carry out the basic nursing skills required for the nursing assistant
• Adapt care to meet the physical needs of the aging client
• Apply heat and cold applications
• Administer nonprescription (OTC) medications
• Define the principles of nutrition and fluid needs
• Provide client comfort measures
• Assist with end-of-life care for the dying client
• Assist with postmortem care
• Recognize the general effects of prescribed routine medications

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Chapter 7: Demonstrate Reporting and Documentation of Client Data

• Measure temperature, pulse, and respiration
• Measure weight and height
• Recognize normal and abnormal blood pressure readings
• Identify normal and abnormal vital signs
• Measure intake and output
• Document client data
• Prioritize the reporting of data
• Recognize signs of client discomfort

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Chapter 8: Utilize Principles of Mobility to Assist Clients

• Examine types and uses of restraining devices
• Use alternatives to restraints
• Assist with moving or positioning a client
• Promote joint mobility, body alignment, and activity
• Assist with ambulation
• Use client transfer techniques
• Apply prosthetic and orthotic devices

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Chapter 9: Promote Independence Through Rehabilitation/Restorative Care

• Assist client with range of motion exercises
• Promote client independence during activities of daily living (ADL)
• Assist clients with hearing or vision impairment with activities of daily living
• Assist clients with speech impairment with activities of daily living
• Assist with restorative therapies

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Chapter 10: Provide Care for Clients Experiencing Acute and Chronic Health Conditions

• Care for clients with developmental disabilities
• Care for clients with long-term, disabling conditions, including dementia
• Manage stressful situations involving clients with dementia
• Provide food and fluid intake monitoring and interventions for clients with dementia
• Manage behavioral challenges of clients with dementia
• Demonstrate sensitivity to emotional needs, social diversity, and mental health of clients
• Respond to psychosocial needs of clients

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Chapter 11: Apply Knowledge of Body Systems to Client Care

• Apply basic knowledge of body systems to specialize care for chronic conditions
• Promote healthy outcomes for individuals with compromised bodily functions
• Identify signs and symptoms that should be reported to the supervising nurse
• Provide interventions for chronic conditions within the scope of practice for nursing assistants

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