Course Competency 1: Use word processing software to generate professional healthcare documents.

• Describe the features of the Word document screen
• Describe keyboard shortcuts.
• Discuss how to create a new file from a template.
• Demonstrate how to open, save, rename, print, and close a file.
• Describe the tools and options on the File and Home Tab Ribbon.
• Demonstrate how to cut, copy, and paste text, along with using the format painter.
• Demonstrate how to format the font.
• Demonstrate how to use the spelling and grammar and thesaurus tools.
• Describe how to format documents using alignment, bullets, indents, spacing, borders, shading, headers, footers, page numbers, margins, orientation, indents, tabs, and columns.
• Demonstrate how to apply alignment, borders, shading, hyperlinks, and footers.
• Demonstrate how to add borders and font color.
• Describe how to insert a cover page, a blank page, and a page break.
• Discuss how to insert and format a picture using the Picture Format contextual tab.
• Explain how to insert and format shapes, WordArt, icons, 3D Models, SmartArt, and charts.
• Describe how to apply a theme to a document.
• Demonstrate inserting and formatting graphics.
• Describe how to create a citation.
• Discuss how to insert a bibliography, reference list, work cited section, footnotes, and endnotes.
• Explain how to insert and modify tables.
• Describe how to format tables and apply a style.
• Demonstrate how to insert and modify a table.
• Demonstrate how to insert a citation.
• Describe the Mail Merge tool.
• Demonstrate how to use the Mail Merge tool.

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Course Competency 2: Use presentation software to convey healthcare related information.

• Describe how to open an existing presentation or use a template.
• Describe the parts of the PowerPoint screen.
• Describe how to delete and add slides and change the slide layout.
• Discuss how to apply formatting changes.
• Explain the different views.
• Demonstrate how to insert and format tables, images, shapes, icons, 3D models, SmartArt, video, audio, and charts.
• Demonstrate how to add headers and footers, notes, hyperlinks, text boxes, date and time, and slide numbers to slides.
• Describe how to arrange, rotate, and align objects on a slide.
• Demonstrate how to animate pictures and text.
• Demonstrate how to apply a theme to a presentation.
• Describe how to print a presentation.
• Demonstrate how to apply slide transitions and sound.

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Course Competency 3: Use spreadsheet software to summarize and report healthcare data.

• Describe how to navigate worksheets and select cells.
• Discuss the steps involved with adding and revising content in cells.
• Explain how to modify cells, rows, and columns.
• Describe how to format cells including formatting numbers and text, adjusting text alignment and orientation, and adding borders.
• Discuss how to work with multiple worksheets within a workbook.
• Describe how to print an active spreadsheet.
• Demonstrate how to format cells.
• Demonstrate how to create a formula.
• Discuss the difference between relative and absolute references.
• Demonstrate how to create a formula using a relative reference and an absolute reference.
• Demonstrate how to insert a function in a worksheet.
• Discuss alternative options for viewing a worksheet.
• Describe how to sort and filter data.
• Demonstrate how to create and modify a table and chart.

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Course Competency 4: Utilize a database.

• Describe the use of databases in healthcare.
• Demonstrate how to open a database.
• Identify information found in a database.
• Demonstrate how to enter and edit data in a database.
• Demonstrate how to create and print a report from a database.
• Discuss patient portals.

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Course Competency 5: Communicate using technology in the healthcare setting (virtual meetings, interoffice communication, email, fax).

• Describe how to organize folders in the email software.
• Describe how to navigate between the tools in the email software, including email, calendar, contact, and to-do list.
• Discuss how to search and sort for emails.
• Describe how to attach a document to an email.
• Describe how to send emails using To, cc, and bcc.
• Identify common keyboard shortcuts for outlook email and calendar.
• Describe confidentiality and security concerns with electronic communication.
• Describe email etiquette to use when writing professional emails.
• Compose a professional email to a patient.

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Course Competency 6: Examine the security considerations of the electronic health record.

• Discuss the importance of the Health Insurance Portability and Accountability Act (HIPAA).
• Describe the Privacy Rule and disclosure of patients identifiable health information.
• Describe the importance of the Security Rule.
• Describe administrative safeguard.
• Discuss physical safeguards used, including login procedures and screen savers.
• Discuss technical safeguards used, including assigning privileges and auditing procedures.
• Explain patients’ rights under HIPAA.
• Explain the minimum necessary standard.
• Discuss the impact of security breaches.
• Discuss who owns the health record.

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Course Competency 7: Demonstrate entry level skills for using the electronic health record.

• Log into an electronic health record.
• Navigate in an electronic health record.
• Identify information commonly found in the electronic health record.
• Locate a patient’s visit information.
• Add patient data into the electronic health record.

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Course Competency 8: Examine the role of social media in healthcare.

• Describe how social media is used in healthcare.
• Explain possible healthcare policies related to social media.
• Describe confidentiality practices related to social media.
• Discuss differences between personal and professional uses of social media.
• Describe differences with posting a personal post versus a professional post on social media.

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Course Competency 9: Evaluate the reliability of digital healthcare resources.

• Discuss the National Library of Medicine’s standards for evaluating internet health information.
• Describe the purpose and provider of a health information website.
• Discuss the quality of the information on a health information website.
• Describe how the site maintains a person’s privacy.
• Identify the currency of the health information.
• Identify the impact of advertisements on the website.
• Identify reliable sites used for health information.

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Course Competency 10: Examine cybersecurity strategies utilized to protect business and personal computer systems.

• Define spoofing and phishing.
• Describe types of phishing.
• Explain how to prevent phishing attempts.
•  Explain phishing indicators in emails.
• Discuss how to prevent ID theft.
• Describe how to create strong passwords.
• Describe two-factor authentication.
• Explain strategies to safely use the internet.

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Course Competency 11: Demonstrate entry level skills while using Windows.

• Describe the taskbar and the notification area of Windows.
• Describe methods to open applications.
• Demonstrate how to reposition and size Windows.
• Explain how to maximize, minimize, close, and switch between Windows.
• Describe how to manage the Recycle Bin.
• Discuss the Hierarchical File System of File Explorer.
• Describe features of File Explorer.
• Demonstrate how to create files, folders, and shortcuts.
• Demonstrate how to take screenshots.

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