Course Competency 1: Examine healthcare communities

• Describe the role and impact of major governmental regulatory healthcare agencies.
• Explain the organizational structure of healthcare systems within the regulatory environment.
• Examine the demographics of various healthcare communities.
• Identify major trends in healthcare services.
• Explore the roles of various members of the healthcare team.
• Analyze the impact of these trends within healthcare communities.
• Explore career pathways in healthcare.

Course Competency 2: Demonstrate professional behavior as a member of the healthcare team

• Recognize ethical, moral, and legal standards in healthcare practice.
• Demonstrate effective time management techniques.
• Present a professional image consistent with healthcare facility standards.
• Model wellness behaviors and personal hygiene.
• Exhibit dependability, responsibility, and initiative.
• Manage emotional responses in professional situations.

Course Competency 3: Protect patient privacy and confidentiality

• Identify privacy and confidentiality concerns in healthcare settings.
• Explore various healthcare professional codes of ethics and the obligation to uphold them.
• Follow federal (HIPAA) and state privacy and confidentiality regulations.
• Explain the Patient’s Bill of Rights in diverse healthcare communities.
• Describe potential consequences of privacy or confidentiality violations for clients, professionals, and organizations.

Course Competency 4: Demonstrate effective interactions in various healthcare settings

• Describe components of effective interpersonal communication.
• Demonstrate active listening and adjust dialogue to meet audience needs.
• Apply cultural sensitivity in all interactions.
• Use constructive conflict resolution techniques.
• Evaluate team collaboration and demonstrate teamwork skills.
• Recognize the impact of nonverbal communication across cultures.
• Use professional and appropriate healthcare language.

Course Competency 5: Analyze the impact of customer service in healthcare settings

• Distinguish between internal and external healthcare customers.
• Use person-centered communication approaches.
• Examine the effects of good and poor customer service on patient outcomes.
• Identify methods organizations use to measure customer satisfaction.
• Utilize resources to improve customer service and culturally sensitive care.
• Analyze the effects of healthcare disparities and environments on patients and families.
• Explore diverse cultural health perspectives and their influence on care delivery.

Course Competency 6: Demonstrate effective written communication skills in healthcare settings

• Document medical information appropriate to audience and scope of practice.
• Include only relevant and necessary details in written communication.
• Utilize professional medical language while avoiding slang or abbreviations.
• Apply correct grammar, punctuation, and spelling for the target demographic.
• Communicate effectively using electronic formats and telephone communication.

Course Competency 7: Apply an organized process to solve problems in healthcare

• Identify and define healthcare-related problems accurately.
• Generate and evaluate potential solutions.
• Select and implement appropriate solutions.
• Develop and execute an action plan.
• Evaluate outcomes to ensure effectiveness and improvement.

Course Competency 8: Demonstrate culturally mindful practices as a member of the healthcare team

• Recognize barriers to inclusion such as bias, stereotypes, and social influences.
• Examine diverse cultural aspects including language, religion, customs, and values.
• Analyze how culture influences health, wellness, and care expectations.
• Reflect on how personal values and beliefs impact team collaboration.
• Demonstrate cultural humility and person-centered care.
• Describe how inclusive practices improve patient outcomes.

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