Contemporary Healthcare Practices Textbook

Contemporary Healthcare Practices is an engaging textbook designed for students interested in careers serving today’s diverse healthcare communities. This resource introduces learners to the essential skills needed for equitable, inclusive, and person-centered care. Students explore contemporary topics such as mindful communication, cultural awareness, professionalism, ethical problem-solving, and patient confidentiality. The book also examines the unique needs of various health communities and emphasizes respectful, compassionate interactions. Through practical examples and real-world applications, Contemporary Healthcare Practices prepares future healthcare professionals to deliver high-quality care while navigating the complexities of modern healthcare environments with confidence and integrity.

Examine healthcare communities
- Identify major trends in healthcare services
- Explore the role of various members of the healthcare team
- Describe the role and impact of major governmental regulatory healthcare agencies
Demonstrate professional behavior as a member of the healthcare team
- Recognize ethical, moral, and legal standards
- Demonstrate time management techniques
- Identify characteristics of dependability and responsibility
- Present a professional image consistent with healthcare facility standards
- Demonstrate wellness behaviors and personal hygiene
- Demonstrate initiative
- Choose your emotional response
Protect patient privacy and confidentiality
- Explore various healthcare professional codes of ethics
- Identify privacy and confidentiality concerns
- Follow HIPAA regulations
- Explain the Patient's Bill of Rights
- Describe potential consequences for privacy or confidentiality violations for clients, yourself, and the organization
Demonstrate effective interactions in various healthcare settings
- Adjust your response to meet the needs of the audience
- Apply cultural sensitivity in your interactions
- Apply constructive conflict resolution skills
- Describe components of effective communication
- Use appropriate professional language
- Demonstrate active listening skills
- Recognize the impact of nonverbal communication
- Practice teamwork skills
Analyze the impact of customer service in healthcare settings
- Identify both internal and external healthcare customers
- Practice patient-centered communication techniques
- Examine impacts of poor customer service
- Identify ways organizations measure customer satisfaction
- Improve customer service interactions
- Examine the impact of the healthcare environment on patients and families
- Explore diverse cultural health perspectives and their impact on healthcare delivery
Demonstrate effective written communication skills in healthcare settings
- Apply effective communication strategies to electronic formats
- Implement effective communication strategies when using the phone
Apply an organized process to solve problems in healthcare
- Identify the problem
- Identify potential solutions for the problem
- Select a solution
- Implement the solution
- Evaluate the outcome
Demonstrate culturally mindful practices as a member of the healthcare team
- Identify barriers to inclusion
- Describe diverse cultures
- Explain the impact of culture on health and wellness
- Describe how personal values and beliefs can impact the healthcare team
- Define cultural humility as it relates to person-centered care
- Describe how inclusive practices better patient outcomes

This video walks you through our online textbook hosted on the Pressbooks website and not this website. To access this book online, click below.

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This textbook is part of the WisTech Open collection and is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).

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License: https://creativecommons.org/licenses/by/4.0/

Funded by State of Wisconsin, Wisconsin Technical College System funding for Open Educational Resources