The Professional's Guide to Telephone Etiquette
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
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angry callers, business professional, confused callers, customer service, customers, interactive learning activities, online graded assessment, telephone, telephone etiquette, unsure callers, voice mail, voicemail
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