Retail & Customer Experience
Learning Objects
Dive into Wisc-Online’s rich collection of learning objects — bite-sized, interactive, and designed for real learning. These modular digital tools include animations, drag-and-drop exercises, quizzes, videos, and more. You can explore topics across STEM, arts, humanities, career skills, and beyond. Each learning object is crafted to help learners actively engage with content—reviewing, applying, self-checking—in a way that’s flexible and self-paced.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Learning Object
SEO - A Brief Overview
This learning activity provides an overview of Search Engine Optimization, or SEO.
Main Categories
.png)
Tags +
optimize, search engine optimization, seo, traffic, website
The Professional's Guide to Telephone Etiquette
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Main Categories
.png)
Tags +
angry callers, business professional, confused callers, customer service, customers, interactive learning activities, online graded assessment, telephone, telephone etiquette, unsure callers, voice mail, voicemail
User Experience Design : Remote vs. In-Person Usability Testing
In this activity, you'll discover the differences, advantages, and disadvantages of remote and in-person usability testing.
Main Categories
.png)
Tags +
different types of usability testing, prototyping, user experience designers, ux, uxd, What is remote vs in-person usability testing
User Experience Design: Developing Personas
In this learning activity, you'll be introduced to what personas are, explore how to create one, and understand why they're important.
Main Categories
Tags +
personas, user experience design, What are personas
User Experience Design: Fitts Law
In this activity, you'll learn how Fitt's Law applies to user experience design.
Main Categories
Subcategories
Tags +
gutenberg diagram, human computer interaction, screen layout, target placement, UX, web design
User Experience Design: Prototyping
In this learning activity, you'll explore the basics of prototyping for user experience design.
Tags +
how is prototyping used, prototying and UX design, what is prototyping
User Experience Design: Testing
In this learning activity, you will learn about testing for user experience design.
Main Categories
Tags +
brand, customer experience, customer satisfaction, usability, ux, web design
User Experience Design: Usability Research Methods
In this learning activity, you'll be introduced to three common usability research methods.
Main Categories
Tags +
card sort, prototype, prototypes, sort card, usability research methods, user experience design, ux, uxd, wireframes
User Experience Design: Usability Testing
In this learning activity, you will learn about usability testing.
Main Categories
Tags +
task planning, user experience design, UX, UxD, What is usability testing
User Experience Design: User Experience Testing
In this learning activity, you'll be introduced to user experience testing.
Main Categories
Tags +
how does user experience testing work, Prototypes, UXd, What is user experience testing
User Experience Design: What is Usability?
In this learning activity you'll explain how how Usability fits into User Experience Design.
Tags +
design, ISO, ISO 9241, ISO/TR 16982:2002, ux, web design
User Experience Design: What is User Experience Design?
In this learning activity you'll explore an overview of User Experience Design and recognize how User Experience Design (UXD) can make you a better designer.
Main Categories
Tags +
design, functionality, personas, software design, ux, web design
Wisc-Online FAQs
Explore this section for helpful answers to common questions regarding Wisc-Online.
Why did Wisc-Online change?
Wisc-Online has upported millions of learners for over 20 years. It was time for a refresh! By moving to WisTech Open, we were able to continue offering free, high-quality learning resources on a more modern, sustainable platform.
What happened with the Wisc-Online Arcade?
The Play Games Arcade went offline at the time Wisc-Online moved to WisTech Open.
Do saved links or bookmarks still work?
No, bookmarks to the old site stopped working after December 2025.
What happened to Wisc-Online objects that were downloaded into LMS platforms?
If instructors had downloaded and embedded Wisc-Online objects (like SCORM packages) into their LMS, those continued to work even after the Wisc-Online site transitioned to WisTech Open. These objects were self-contained and did not rely on the live site.
Is there an opportunity to develop new content?
Yes. Ideas for new content could be shared at https://www.wistechopen.org/contact by selecting “Pitch a Project Idea.” All project ideas were considered based on available funding.