Communication
Learning Objects
Dive into Wisc-Online’s rich collection of learning objects — bite-sized, interactive, and designed for real learning. These modular digital tools include animations, drag-and-drop exercises, quizzes, videos, and more. You can explore topics across STEM, arts, humanities, career skills, and beyond. Each learning object is crafted to help learners actively engage with content—reviewing, applying, self-checking—in a way that’s flexible and self-paced.
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Learning Object
Customer Service Skills for IT Professionals - Communication
In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.
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communication skills for the IT professional, good communication skills, soft skills, What is communication
Customer Service Skills for IT Professionals - Controlling the Conversation
In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.
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handling difficult customers, How to improve my customer service skills, IT customer service, people skills, soft skills
Customer Service Skills for IT Professionals - Engaging the Customer
In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.
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attention, customer engagement, Customer service, engaging, how to improve your customer service skills, it, skills, soft skills
Customer Service Skills for IT Professionals - Soft Skills
In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.
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how do I improve my soft skills, necessary soft skills, soft skills, What are soft skills
Describing the Transactional Communication Model
In this learning activity you'll review definitions then match the transactional communication model element with the definition or example.
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communication methods, communication models, transactional communication, What is the transactional communication model
Diversity in 21st Century Work Teams
Learners test their knowledge of demographics in the United States and in the world. Immediate feedback is provided.
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diversity, diversity in the workplace, study guide for diversity, why is diversity good
Double Trouble With Listening
Learn about the seven common barriers of listening and evaluate a conversation using the barriers.
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anger communication, barriers to listening, communication barriers, conflict, good communication, Listening barriers
Four Types of Communication in Conflict
In this activity, you will practice choosing assertive responses to conflict.
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communication, conflict
Homophones: To, Too, Two (Screencast)
In this screencast, you'll review definitions of To, Too, and Two and review practice sentences.
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homophone, similar sound, too
How to Listen Better (Screencast)
The learner examines what it means to listen respectively and how to become a better listener.
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hearing, judgment, listening, truthfulness
Intercultural Communication: Gestures
The learner will recognize common gestures and identify the meanings associated with those gestures.
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body language, culture, diversity, expressions, hand gestures, hand signals, nonverbal communication, signals, soft skills
Intro to Outlook
Explore the Microsoft Office Suite, which is so much more than just email.
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how to use email, office, office assistant
Negative Roles: How They Affect Teamwork (Video)
Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.
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aggressor, blocker, dominator, jokester, withdrawer
Nonverbal Communication
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
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body, communication, employability essentials, language, nonverbal, soft skills
Overcoming Barriers to Critical Thinking: People-Related Obstacles
The learner will identify techniques to use to overcome people-related barriers to critical thinking.
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ad hominem fallacy, advertising, arguments, authority effect, bandwagon effect, campaign, critical, critical thinking, emotion, logic, poisoning the well, red herring, shoehorning, soft skills, using emotion
Perception - Understanding the World Around You
Learn the definition of perception, its process and how it affects communication
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communication, perception, soft skills
Personal Pronouns
Read about the difference between the subject and object form of personal pronouns and test your knowledge in practice exercises.
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english, grammer, pronouns
Practice With Suffixes (Nouns)
Students add suffixes to base words to form nouns in this interactive lesson.
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esl, nouns, reading, suffixes, vocabulary
Practice with Prefixes #1
Students practice adding some of the basic prefixes to words in the English language.
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esl, prefixes, reading, vocabulary
Practice with Prefixes #1
Students practice adding some of the basic prefixes to words in the English language.
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esl, prefixes, reading, vocabulary
Productive Meetings
The learner will identify the steps for preparing and facilitating a team meeting.
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agenda, assigning a note-taker, facilitating meetings, how to conduct a meeting, how to facilitate meetings, productive meetings, soft skills, team meetings, work meetings, writing minutes
Public Speaking for Biosecurity Advocates I: Creating a Persuasive Presentation
Be the force to create a safer agricultural community by creating and presenting effective educational presentations. By informing others about biosecurity strategies, you’ll become a biosecurity advocate as you spread the word about its importance!
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presentation, speaking, speech
Public Speaking for Biosecurity Advocates II: Presenting Effectively
Be the force to create a safer agricultural community by creating and presenting effective educational presentations. By informing others about biosecurity strategies, you’ll become a biosecurity advocate as you spread the word about its importance!
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farm, presentation, speaking, speech
Selection: The First Stage in the Perception Process (Screencast)
In this learning activity you'll review the selection stage in the perception process and apply the information to complete an activity.
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motives, perception, selection, selective perception, stimuli, what is the perception process
Subject - Verb Agreement (Screencast)
Student learn to use proper subject - verb agreement.
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sentence structure, subject verb
Summary Writing (Screencast)
In this screencast, students demonstrate an understanding of summary writing by reading step-by-step instructions and then summarizing short paragraphs. Examples of summaries that are poorly written, as well as those that are written well, are included.
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lecture, summary, write a summary, writing
Taking Messages in a Medical Office (Screencast)
In this screencast, people preparing to work in a medical office review the basic steps to follow when taking phone messages.
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initials, message, messages, notes, pad, phone, telephone
The Johari Window (Screencast)
In this screencast, you will see how the Johari Window works when determining a relationship with someone.
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how do I use a johari window, johari window explanation, What is a Johari window
The Professional's Guide to Telephone Etiquette
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
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angry callers, business professional, confused callers, customer service, customers, interactive learning activities, online graded assessment, telephone, telephone etiquette, unsure callers, voice mail, voicemail
The Symbolic Interaction Theoretical Approach
In this interactive object, learners view a mind map of the symbolic interaction Approaches and answer questions about communication and symbols.
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The THINK Principle
Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.
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The You View
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
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Business Messages, business writing, Customer Benefit, Inquiry Messages, Neutral Messages, Positive Messages, Reader-focused, Second Person Point of View, You attitude
Three Tips for Better Conflict Resolution
In this learning object, you will learn the three tips to better resolve conflict with others.
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, conflict resolution, How do I resolve conflict, interpersonal communication
Topic Selection (Screencast)
In this learning activity you'll create a focused speech topic by using a focused pyramid.
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coming up with a speech topic, how do I find a speech topic, presentation, speech topic selection, topic
Using "Lie" and "Lay" Correctly (Screencast)
Students view examples of the correct usage of the verbs "lie" and "lay." They then practice using the verbs in a brief exercise.
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laid, lain, laying, lying
Using "They're," "There," and "Their" Correctly
In this learning activity you'll review and practice using "they're," "there," and "their" correctly.
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their, there, theyre
Using Commas in a Series
Students insert commas to divide nouns, verbs, and adjectives when the words are written in a series. This practice exercise provides immediate feedback.
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comma, grammar
Using Modifiers (Screencast)
In this interactive object, learners read about words that give information about another word in a sentence. Students also practice placing modifiers in sentences in drag and drop exercises.
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misplaced, modifiers, modifying, phrases
Writing Effective Business Emails
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
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business correspondence, email, office memo, professional email, tips for writing emails, workplace email, written communication skills
Writing Effective Instructions
The learner will distinguish effective from ineffective approaches to writing instructions.
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audience, communication, communication skills, conveying instructions, directions, giving instructions, how to write warnings, workplace communication, written communication, written instructions
Writing Effective Paraphrases (Screencast)
In this screencast, you'll review paraphrasing brief, non-fiction passages.
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documentation, paraphrasing, plagiarism, restate
Wisc-Online FAQs
Explore this section for helpful answers to common questions regarding Wisc-Online.
Why did Wisc-Online change?
Wisc-Online has upported millions of learners for over 20 years. It was time for a refresh! By moving to WisTech Open, we were able to continue offering free, high-quality learning resources on a more modern, sustainable platform.
What happened with the Wisc-Online Arcade?
The Play Games Arcade went offline at the time Wisc-Online moved to WisTech Open.
Do saved links or bookmarks still work?
No, bookmarks to the old site stopped working after December 2025.
What happened to Wisc-Online objects that were downloaded into LMS platforms?
If instructors had downloaded and embedded Wisc-Online objects (like SCORM packages) into their LMS, those continued to work even after the Wisc-Online site transitioned to WisTech Open. These objects were self-contained and did not rely on the live site.
Is there an opportunity to develop new content?
Yes. Ideas for new content could be shared at https://www.wistechopen.org/contact by selecting “Pitch a Project Idea.” All project ideas were considered based on available funding.