General Education & Liberal Arts
Learning Objects
Dive into Wisc-Online’s rich collection of learning objects — bite-sized, interactive, and designed for real learning. These modular digital tools include animations, drag-and-drop exercises, quizzes, videos, and more. You can explore topics across STEM, arts, humanities, career skills, and beyond. Each learning object is crafted to help learners actively engage with content—reviewing, applying, self-checking—in a way that’s flexible and self-paced.
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Learning Object
Customer Service Skills for IT Professionals - Communication
In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.
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communication skills for the IT professional, good communication skills, soft skills, What is communication
Customer Service Skills for IT Professionals - Controlling the Conversation
In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.
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handling difficult customers, How to improve my customer service skills, IT customer service, people skills, soft skills
Customer Service Skills for IT Professionals - Engaging the Customer
In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.
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attention, customer engagement, Customer service, engaging, how to improve your customer service skills, it, skills, soft skills
Customer Service Skills for IT Professionals - Soft Skills
In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.
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how do I improve my soft skills, necessary soft skills, soft skills, What are soft skills
Describing the Transactional Communication Model
In this learning activity you'll review definitions then match the transactional communication model element with the definition or example.
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communication methods, communication models, transactional communication, What is the transactional communication model
Diversity in 21st Century Work Teams
Learners test their knowledge of demographics in the United States and in the world. Immediate feedback is provided.
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diversity, diversity in the workplace, study guide for diversity, why is diversity good
Double Trouble With Listening
Learn about the seven common barriers of listening and evaluate a conversation using the barriers.
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anger communication, barriers to listening, communication barriers, conflict, good communication, Listening barriers