In this learning module, you will learn about the 8D process.

In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

In this module, we’ll explore what an affinity diagram is, discuss how it can be used to solve problems, and end with some real-world applications to show you how these can help you in any manufacturing role to bring order to chaos.

This activity will examine several of the barriers related to problems with communication.

The learners will explore the Errors in Judgment: Barriers to Critical Thinking and how it affects their decision-making processes.

The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.

Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.

In this learning activity you'll define and explain the broad steps in achieving quality in an organization.

Learners will examine the four steps to listen actively to improve relationships.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

The learner will identify active and passive voice and distinguish between the two.

In this study guide, we will review the general rules for using prepositions.

The learner will identify the three steps in the writing process and the elements in each step.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In a series of three interactive exercises, learners explore the relationship between process cycle time and defect detection, and between process cyle time and smaller batch sizes. The techniques of lean/JIT are applied to achieve the continuous improvement (kaizen) goal of reducing inventory by pursuing one-piece flow.

Explore what DDoS attacks are, the methods used to carry them out, and how to prevent them.

In this learning activity you'll review definitions then match the transactional communication model element with the definition or example.

In this learning activity you'll explore the different types of purposes for giving speeches.

In this screencast, you'll distinguish the differences between the content message and the relational message.

In this screencast, students read about the key differences between management and leadership activities. They will review typical supervisory activities as either management or leadership.

Learners test their knowledge of demographics in the United States and in the world. Immediate feedback is provided.

Learn about the seven common barriers of listening and evaluate a conversation using the barriers.

You will understand why having the ability to adapt to change is an essential employment skill.

Being a critical and creative thinker is essential in today’s workplace. It’s also crucial to your career success, regardless of your field or your position. Employers are looking for employees who can creatively problem solve to find answers that are best for both employees and the company.

In this activity, you will practice choosing assertive responses to conflict.

The learner reads an explanation of all of the elements that comprise a future-state map. A map is shown.

The learner will apply the GO TEAM method in a team environment to solve a problem.

In this learning activity you'll discover how to evaluate a problem statement using both the MEA and the IP Techniques.

The learner examines what it means to listen respectively and how to become a better listener.

In this learning activity you'll explore how finding and understanding the root cause of stressors can help reduce stress in your life.

In this learning activity you'll explore how to set goals based on realistic expectations.

In this learning activity you'll explore what time management is, some general techniques for improving your time management skills, and the Pomodoro Method.

In this learning activity you'll discover how volunteering, developing outside interests, and setting aside time for hobbies all help reduce stress.

Learners distinguish between competencies that are effective and robust, and those that are ineffective and weak. The learning object is designed for faculty who are writing or revising courses. It contains audio.

Learners write an account of a workplace incident and evaluate statements for objectivity.

The learner will...identify the qualities of a person with integrity and the importance of integrity within a work team.

The learner will recognize common gestures and identify the meanings associated with those gestures.

The learner will become familiar with eight principles of collaborative leadership to build a team where members find satisfaction and reward in their job.

The learner will understand the meaning of terms and acronyms commonly used in a lean production system.

In this screencast, students read about the seven types of intelligence identified by psychologist Dr. Howard Gardner. They then review the type(s) of intelligence of each character in the Land of Oz.

In this learning activity you'll be introduced to the eight most common logical fallacies commonly used in persuasive speeches.

In this learning activity you'll use Maslow's Hierarchy and choose which need is taking precedence and which is being sacrificed in each situation.

Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.

The student will read a mini-lecture explaining the organization stage in the perception process and will complete an activity.

Observe disorganization in an office setting and choose solutions to the problems as if playing the board game "Clue."

The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.

The learner will understand how to use a cause and effect diagram to find the root cause of a problem.

The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.

You will learn how to us a flow chart to describe the process actions and decisions to find a solution.

The learner will identify the steps for preparing and facilitating a team meeting.

Learners will determine if they are satisfied with their attitudes and then rank tips for regaining a positive disposition in the workplace.

In this module, we'll be introducing you to SIPOC, a powerful tool that can help you improve your business processes. It's a high-level process mapping tool that helps you identify the key components of a process and how they relate to each other. SIPOC diagrams are often used in Six Sigma and Lean methodologies, but they can be useful for any process improvement initiative. We’ll explain the key SIPOC components and demonstrate how to build one. Then, we’ll walk through a few scenarios and let you build your own.

Instead of trying to memorize content, the SQ5R technique focuses on understanding concepts and new ideas.

In this learning activity, you'll identify the three types of sexual harassment.

The learner will identify individual roles that help teams accomplish goals.

The learner will examine strategies for evaluating new ideas and accepting change that will enhance teamwork.

The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.

In this screencast, you will see how the Johari Window works when determining a relationship with someone.

In this learning activity you'll construct a production possibility model.

Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.

In this interactive object, learners view a mind map of the symbolic interaction Approaches and answer questions about communication and symbols.

Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.

In this learning object, you will learn the three tips to better resolve conflict with others.

The learner will assess his or her time management strategies and study habits.

School or work stressing you out? Never feel like there are enough hours in the day? Improve your time management skills and get more time back for you.

Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.

Learners listen to other students express their concerns about taking an online course. Strategies for how to be successful in school are discussed.

Learners will identify their learning styles and practice ways to retain information in class and on the job.

In this interactive object, learners read a description of value-added and non-value-added activities and then place various work duties into these two categories.

Are you a member of a fragmented, conflicted, or smooth- functioning team? Learn the characteristics of each to build a stronger team.

In this learning activity, you will learn what supply chain management is, four main links that make up the supply chain, and explore examples of how effective supply chain management works.

This interactive study guide will help students to identify recommended processes for enforcing rules on a work team.

In this learning activity you'll review how to write effective goal statements.

In this interactive object, learners read about sampling plans and practice using a sampling table.