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Learning Object
Basic Quality Principles: Process for Achieving Quality in an Organization (Screencast)
In this learning activity you'll define and explain the broad steps in achieving quality in an organization.
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ansi, customer, quality, requirements
Building Relationships Through Active Listening
Learners will examine the four steps to listen actively to improve relationships.
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active listener, communication skills, listen to understand, listening, listening to understand, soft skills, steps of active listening
Business Records Management
In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.
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business records, disposing records, document lifecycle, filing, filing rules, records management
Communicating in the Workplace
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
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communication, conversation, employability essentials, how to talk to your boss, job, listening, listening skills, soft skills, teamwork, workplace communication
Distinguishing Between the Content Message and the Relational Message (Screencast)
In this screencast, you'll distinguish the differences between the content message and the relational message.
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Distinguishing Leadership and Management Activities (Screencast)
In this screencast, students read about the key differences between management and leadership activities. They will review typical supervisory activities as either management or leadership.
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five major functions, leadership, management, supervision
Employability Essentials - Adapt to Change
You will understand why having the ability to adapt to change is an essential employment skill.
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adapting to change business change change manufacturing staying relevant
GO TEAM Problem-Solving Method for Teams
The learner will apply the GO TEAM method in a team environment to solve a problem.
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Critical Core, Team
How to Evaluate a Problem Statement using MEA and IPO Techniques
In this learning activity you'll discover how to evaluate a problem statement using both the MEA and the IP Techniques.
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analysis, how do i write an IPO statement?, input, IPO, MEA, means-end, output, process, what is IPO?, what is MEA?