In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.

Learners review office processes to find ways to save time.

Students interpret pie chart information and identify the parts of a chart in an interactive exercise.

In this learning activity you'll identify the various parts of a bar graph, read and interpret its data, and calculate the data to solve various application problems.

In this screencast, learners read an explanation of the file rules and indexing that have been developed by the Association of Records Managers and Administrators.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

In this activity, we will explain the mechanics of site structure and the role it plays in search engine optimization.

In this activity, you will explore what web analytics are and how to use them for site optimization.

In this module, we'll be introducing you to SIPOC, a powerful tool that can help you improve your business processes. It's a high-level process mapping tool that helps you identify the key components of a process and how they relate to each other. SIPOC diagrams are often used in Six Sigma and Lean methodologies, but they can be useful for any process improvement initiative. We’ll explain the key SIPOC components and demonstrate how to build one. Then, we’ll walk through a few scenarios and let you build your own.

In this screencast, learners follow a step-by-step process to solve trade discount problems.

In this learning activity you'll create a stem and leaf plot.

With this highly entertaining four-minute animation, learners can visualize the basics of accounting.

In this screencast, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

In this learning activity you'll construct a production possibility model.

Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.

In this learning activity you'll learn what Zip files are, their origins, and how to work with them in Windows.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

The learner will distinguish effective from ineffective approaches to writing instructions.