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Learning Object
Task Roles in Effective Teams
The learner will identify individual roles that help teams accomplish goals.
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attitudes matter, enrich the ideas, make adjustments, opportunities to improve, take a second look, team dynamics, team performance, teamwork, work team dynamics, work team relationships
Teamwork Outside the Box
The learner will examine strategies for evaluating new ideas and accepting change that will enhance teamwork.
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accepting change, adaptable teams, collaboration, creative teams, creative thinking, employability essentials, listening in a team, open-minded team members, positive teams, soft skills, team problem-solving, withholding judgment
The Five Whys
The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.
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5 whys, cause-and-effect, defects, question-asking techniques, questioning, root causes, root problem, supply chain, why
The Professional's Guide to Telephone Etiquette
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
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angry callers, business professional, confused callers, customer service, customers, interactive learning activities, online graded assessment, telephone, telephone etiquette, unsure callers, voice mail, voicemail
The SMART Principle
Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.
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accountable, breakdown of goal, complex goal, goal, measuring goals, realistic goals, simple goal, soft skills, timely goals
What Type of Team Do You Belong To?
Are you a member of a fragmented, conflicted, or smooth- functioning team? Learn the characteristics of each to build a stronger team.
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building trust at work, building trust in your team, communication in the workplace, decision making, reaching consensus on the job, soft skills, team building, team outcomes, teamwork
Writing Effective Business Emails
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
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business correspondence, email, office memo, professional email, tips for writing emails, workplace email, written communication skills
Zero Acceptance Number Sampling Plans, c=0
In this interactive object, learners read about sampling plans and practice using a sampling table.
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acceptance, attribute, plans, sampling, zero