Leadership & Operations

The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.

The learner will understand how to use a cause and effect diagram to find the root cause of a problem.

The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.

You will learn how to us a flow chart to describe the process actions and decisions to find a solution.

The learner will identify the steps for preparing and facilitating a team meeting.

Learners will determine if they are satisfied with their attitudes and then rank tips for regaining a positive disposition in the workplace.

In this module, we'll be introducing you to SIPOC, a powerful tool that can help you improve your business processes. It's a high-level process mapping tool that helps you identify the key components of a process and how they relate to each other. SIPOC diagrams are often used in Six Sigma and Lean methodologies, but they can be useful for any process improvement initiative. We’ll explain the key SIPOC components and demonstrate how to build one. Then, we’ll walk through a few scenarios and let you build your own.

Instead of trying to memorize content, the SQ5R technique focuses on understanding concepts and new ideas.

In this learning activity, you'll identify the three types of sexual harassment.

The learner will identify individual roles that help teams accomplish goals.